Welcome Center Associate (Part-Time)

YMCA; Worcester, Northern (MA, KY); Hybrid; USD 21,000 - 25,000; Part time

Job summary

Greendale Family Branch YMCA is seeking a part-time Welcome Center team member in Worcester, MA. You will greet members, provide program and policy information, and assist with membership sales while handling cancellations and front desk tasks.

The role requires strong interpersonal skills and basic computer use, with Saturday/Sunday shifts from 9:30am to 2:30pm and pay of $15.00 per hour, plus access to facilities and benefits. Training and a welcoming culture are emphasized.

Qualifications

• At least 18 years old.
• At least one year of customer service experience preferred.
• Able to use and navigate on a computer and computer related systems.

Responsibilities

• Greet all YMCA members coming in when scanning their membership passes and create a friendly atmosphere at the branch.
• Provide accurate information about programs, YMCA memberships and policies to members and potential members.
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments.
• Responsible for entering member cancellations and follow up with phone calls as needed.
• Assist with any administrative tasks, member requests and follow front desk procedures.
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary.
• Attend staff meetings and trainings as required.
• Perform other assigned duties as needed.

Skills

Customer service

Interpersonal skills

Computer skills

Job description

Description

Are you a night person looking for a few hours a week to join a great team to engage with fun members? Are you organized, reliable, enthusiastic, and personable? Do you like working with people with a focus of making their visit the most enjoyable possible? If so, the Greendale Family Branch YMCA is looking for you to join our Welcome Center.

The candidate must have excellent interpersonal/ human relations skills, including the ability to establish and maintain a positive work environment with staff, volunteers, and members and the ability to resolve conflict in a professional manner.

Essential Functions:

• Greet all YMCA members coming in when scanning their membership passes & create a friendly atmosphere at the branch
• Provide accurate information about programs, YMCA memberships and policies to members & potential members
• Promote membership at the YMCA and present new member materials to establish and engage potential new members including the sales of new membership enrollments
• Responsible for entering member cancellations and follow up with phone calls as needed
• Assist with any administrative tasks, member requests and follow front desk procedures
• Follow all guidelines and policies according to the YMCA of Central Massachusetts including following emergency procedures when necessary
• Attend staff meetings and trainings as required
• Perform other assigned duties as needed

Qualifications:

• At least 18 years old
• At least one year of customer service experience preferred
• Able to use and navigate on a computer and computer related systems

Job Type:

Part-Time

Schedule:

Saturdays and Sundays from 9:30am to 2:30pm. (Shifts may be available to pick up throughout the week)

Pay:

$15.00/hour including Access to the Facilities for all YMCA employees, Employee Assistance Program, and Sick Leave

About Us:

The Y: We’re for youth development, healthy living, and social responsibility.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are a safe place for children, teens and vulnerable populations, and all staff, regardless of their role within the organization, are required to ensure the trust that families place in us is earned each and every day. Child protection is every employee’s job, and employees may not begin work until they are trained. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to strengthen our community, beginning with you.