Member Experience & Front Desk Associate (Part-Time)

YMCA of the Cedar Rapids Metro Area; Westborough (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Facility access

Employee assistance program

Sick leave

Job summary

YMCA of Central Massachusetts is seeking a Welcome Center Associate to create a safe and positive atmosphere at the welcome center and surrounding areas. Under the supervision of the Membership Director, you will greet members by name, provide accurate information, and assist with front desk requests while following YMCA policies and procedures.

Responsibilities include supporting administrative duties, participating in quarterly staff meetings, and contributing to a strong culture of service.

Qualifications

• Must be at least 16 years old.
• Must have at least 1 year of customer service experience.
• Basic computer and administrative skills.
• ASL proficiency strongly preferred.
• CPR/AED/First Aid certification or ability to obtain within 30 days of hire.

Responsibilities

• Lead the culture of exceptional member service at the Welcome Center.
• Ensure front desk procedures are followed and updated as needed.
• Demonstrate excellence in sales, member information, and engagement with prospective members.
• Support the Membership Director with administrative duties.
• Attend quarterly staff meetings to ensure high-quality service.
• Greet members by name and provide accurate information at the front desk.
• Assist with medical emergency leadership and follow-up on member requests.
• Participate in trainings and association initiatives.

Skills

Customer service

Administrative skills

ASL proficiency

Conflict resolution

Detail-oriented

Education

CPR/AED/First Aid Certification

Job description

YMCA of Central Massachusetts is seeking a Welcome Center Associate to create a safe and positive atmosphere at the welcome center and surrounding areas. Under the supervision of the Membership Director, you will greet members by name, provide accurate information, and assist with front desk requests while following YMCA policies and procedures.

Responsibilities include supporting administrative duties, participating in quarterly staff meetings, and contributing to a strong culture of service.