Weekend Transit Dispatcher: Real-Time Route & Service

City of Winchester; Winchester (VA); Sur place; USD 25 000 - 30 000; Temps partiel

Résumé du poste

The City of Winchester is seeking a Part-Time Transit Dispatcher to work Saturdays 8:30 am to 5:15 pm with occasional weekday shifts as needed. This role provides customer service to riders, coordinates drivers and vehicles, and uses dispatch platforms to keep service on schedule.

Responsibilities include monitoring radio traffic, routing, and real-time service monitoring, plus assisting with training and dispatch procedures as required.

Qualifications

• Equivalent to a high school diploma or GED with at least three years of experience in customer service and administrative functions.
• Public Transportation experience is preferred.

Responsabilités

• Provide excellent customer service to external and internal customers, vendors, and partner agencies.
• Monitor two-way radio traffic and respond to operator inquiries regarding traffic, detours, road conditions, and passenger issues.
• Perform scheduling and routing functions, coordinating daily routes, assigning drivers and vehicles, and maximizing service efficiency.
• Monitor service efficiency in real time and participate in or lead training for dispatching procedures when necessary.
• Use multiple software programs, mapping tools, and dispatch platforms to ensure accurate and efficient service.

Description du poste

The City of Winchester is seeking a Part-Time Transit Dispatcher to work Saturdays 8:30 am to 5:15 pm with occasional weekday shifts as needed. This role provides customer service to riders, coordinates drivers and vehicles, and uses dispatch platforms to keep service on schedule.

Responsibilities include monitoring radio traffic, routing, and real-time service monitoring, plus assisting with training and dispatch procedures as required.