Part-Time Transit Dispatcher: Saturday Route & Real-Time Dispatch

City-of-Winchester,-Va; Winchester (VA); Presencial; USD 21.000 - 32.000; A tiempo parcial

Descripción de la vacante

City of Winchester is seeking a Part-Time Transit Dispatcher to cover Saturdays 8:30 am to 5:15 pm, with occasional weekday shifts as needed. You will deliver reliable, courteous service and support riders and field staff.

Key duties include monitoring radio traffic, coordinating routes, assigning drivers and vehicles, and using dispatch software and mapping tools to optimize operations. Strong customer service is essential.

Formación

• High school diploma or GED required with 3+ years in customer service/administrative work.
• Public transportation experience preferred.

Responsabilidades

• Provide excellent customer service to external and internal customers, vendors, and partner agencies.
• Monitor two-way radio traffic and respond to operator inquiries.
• Perform scheduling and routing functions, coordinating daily routes, assigning drivers and vehicles, and maximizing service efficiency.
• Monitor service efficiency in real time and participate in or lead training for dispatching procedures when necessary.
• Use multiple software programs, mapping tools, and dispatch platforms to ensure accurate and efficient service.

Conocimientos

Customer service

Radio monitoring

Dispatch scheduling

Route optimization

Training leadership

Educación

High school diploma or GED

Herramientas

Dispatch software

Mapping tools

Descripción del empleo

City of Winchester is seeking a Part-Time Transit Dispatcher to cover Saturdays 8:30 am to 5:15 pm, with occasional weekday shifts as needed. You will deliver reliable, courteous service and support riders and field staff.

Key duties include monitoring radio traffic, coordinating routes, assigning drivers and vehicles, and using dispatch software and mapping tools to optimize operations. Strong customer service is essential.