Night/Weekend Route Dispatcher - On-Time Operations

MV Transportation, Inc.; Long Beach (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. Duties include communicating with drivers and clients, monitoring service quality, and ensuring on-time performance.

Must work Nights, Weekends, and Holidays; starting pay is $23.50 per hour. Ideal candidates have dispatcher and customer service experience, High School diploma, and familiarity with Spare Dispatch software.

Qualifications

• One year of Dispatcher experience preferred.
• Two years of Customer Service experience preferred.
• High School diploma or equivalent.
• Experience with Spare Dispatch software is a plus.
• Ability to handle multiple tasks under pressure with professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Must be availible to work Nights, Weekends, and Holidays.
• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Multitasking

Phone manner

Service area knowledge

Education

High School diploma or equivalent

Tools

Spare Dispatch software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations and report to Dispatch Supervisors. Duties include communicating with drivers and clients, monitoring service quality, and ensuring on-time performance.

Must work Nights, Weekends, and Holidays; starting pay is $23.50 per hour. Ideal candidates have dispatcher and customer service experience, High School diploma, and familiarity with Spare Dispatch software.