Part-Time Transit Dispatcher

City of Winchester, Virginia Local Government; Winchester (VA); On-site; USD 25,000 - 39,000; Part time

Job summary

The City of Winchester, Virginia Local Government seeks a Part-Time Transit Dispatcher to support Saturday coverage from 8:30 am to 5:15 pm, with occasional weekday shifts as needed. The role involves coordinating routes, monitoring radios, assisting riders, and supporting dispatch operations to ensure reliable service.

The ideal candidate has a high school diploma or GED and at least three years of customer service and administrative experience, with public transportation experience preferred.

Qualifications

• High school diploma or GED required.
• At least three years of customer service and administrative experience.
• Public Transportation experience preferred.

Responsibilities

• Provide excellent customer service to external and internal customers, vendors, and partner agencies.
• Monitor two-way radio traffic and respond to operator inquiries regarding traffic, detours, road conditions, and passenger issues.
• Perform scheduling and routing functions, coordinating daily routes, assigning drivers and vehicles, and maximizing service efficiency.
• Monitor service efficiency in real time and participate in or lead training for dispatching procedures when necessary.
• Use multiple software programs, mapping tools, and dispatch platforms to ensure accurate and efficient service.

Skills

Customer service

Scheduling

Communication

Dispatching

Education

High school diploma or GED

Tools

Dispatch software

Mapping tools

Job description

Job Summary

We're hiring a Part-Time Transit Dispatcher to work Saturdays 8:30 am to 5:15 pm with the occasional weekday shift as needed.

Duties and Responsibilities

• Provide excellent customer service to external and internal customers, vendors, and partner agencies
• Monitor two-way radio traffic and respond to operator inquiries regarding traffic, detours, road conditions, and passenger issues
• Perform scheduling and routing functions, coordinating daily routes, assigning drivers and vehicles, and maximizing service efficiency
• Monitor service efficiency in real time and participate in or lead training for dispatching procedures when necessary
• Use multiple software programs, mapping tools, and dispatch platforms to ensure accurate and efficient service

Requirements

Any combination of education and experience equivalent to a high school diploma or General Education Degree (GED) is required with at least three years of experience in customer service and administrative functions. Public Transportation experience is preferred.

Possession of a valid and appropriate driver's license.

Job Posting Statement

The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

This position is eligible for benefits. To view our benefit packet click here.