Saturday Route Dispatcher - Transit Operations

MV Transportation; Town of Carmel (NY); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

MV Transportation in Carmel, NY is seeking a Dispatcher for Saturdays to direct day-to-day route operations, coordinate with drivers and clients, and report to Dispatch Supervisors. The role requires organizing activities to ensure safe, on-time performance while following client and company procedures.

You will monitor communications, assign trips, track sign-in/out, and raise service issues as needed, with emphasis on customer service and professional phone manner.

Qualifications

• One year dispatcher experience preferred.
• Two years of customer service experience preferred.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Professional phone manner.
• Knowledge of the service area is a plus.

Responsabilités

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Connaissances

Dispatcher experience

Customer Service

Multitasking

Phone etiquette

Service area knowledge

Formation

High School diploma or equivalent

Outils

Trapeze software

Description du poste

MV Transportation in Carmel, NY is seeking a Dispatcher for Saturdays to direct day-to-day route operations, coordinate with drivers and clients, and report to Dispatch Supervisors. The role requires organizing activities to ensure safe, on-time performance while following client and company procedures.

You will monitor communications, assign trips, track sign-in/out, and raise service issues as needed, with emphasis on customer service and professional phone manner.