Weekend Switchboard Operator - Calm, Clear Communicator

Lutheran Health Network; Fort Wayne (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, Indiana seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the right departments with professionalism. The role includes paging for emergency communications, handling demographic information, and maintaining accurate records of pages and calls.

The position requires strong verbal communication, superb customer service, and the ability to work in a fast-paced healthcare environment with

Qualifications

• Experience with switchboard or telecommunications equipment.
• Experience in customer service, call center, or healthcare setting.
• Ability to manage high call volumes calmly and professionally.
• Strong verbal communication and customer service skills.

Responsibilities

• Answer incoming calls promptly and route to appropriate department or individual.
• Page employees, providers, and rapid response teams as needed, including emergencies.
• Provide accurate information to patients, staff, and external customers.

Skills

Switchboard operations

Verbal communication

Customer service

High call volumes

Organizational skills

Emergency communication

Job description

Lutheran Health Network in Fort Wayne, Indiana seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the right departments with professionalism. The role includes paging for emergency communications, handling demographic information, and maintaining accurate records of pages and calls.

The position requires strong verbal communication, superb customer service, and the ability to work in a fast-paced healthcare environment with