Healthcare Switchboard & Communications Specialist

Woodland Heights Medical Center; Lufkin (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Woodland Heights Medical Center in Lufkin, TX is seeking a Switchboard Operator to manage incoming and outgoing calls, provide information, and dispatch calls to departments with professionalism. This role also handles paging, emergency communications, and ensures timely information delivery to patients and staff.

The ideal candidate has 0-2 years in customer service or healthcare settings, with strong communication and organizational skills, and the ability to handle high call volumes calmly.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.
• Proficient in operating switchboard or telecommunications equipment.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Switchboard operation

Verbal communication

Multi-tasking

High call-volume handling

Emergency communications

Organizational skills

Customer service

Job description

Woodland Heights Medical Center in Lufkin, TX is seeking a Switchboard Operator to manage incoming and outgoing calls, provide information, and dispatch calls to departments with professionalism. This role also handles paging, emergency communications, and ensures timely information delivery to patients and staff.

The ideal candidate has 0-2 years in customer service or healthcare settings, with strong communication and organizational skills, and the ability to handle high call volumes calmly.