Healthcare Switchboard Emergency Communications Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Health Network in Fort Wayne, Indiana, seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to departments with professionalism. The role includes paging requests, assisting with emergency communications, and ensuring accurate information delivery to patients, staff, and external customers.

The position requires handling high call volumes, maintaining records, and adhering to hospital policies while ensuring reliable attendance

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to appropriate department.
• Handles paging for employees, providers, rapid response teams, and emergencies.
• Provides accurate information to patients, staff, and external customers.

Skills

Verbal communication

Customer service

Emergency communication

Call handling

Organizational skills

Tools

Switchboard equipment

Job description

Lutheran Health Network in Fort Wayne, Indiana, seeks a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to departments with professionalism. The role includes paging requests, assisting with emergency communications, and ensuring accurate information delivery to patients, staff, and external customers.

The position requires handling high call volumes, maintaining records, and adhering to hospital policies while ensuring reliable attendance