Switchboard Operator- Weekend Shift

Community Health Systems; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Community Health Systems in Fort Wayne, IN is seeking a part-time Switchboard Operator to manage incoming and outgoing calls, route inquiries to the appropriate department, and dispatch information in a courteous, professional manner.

This role supports paging for employees, providers, and rapid response teams, assists with emergency communications, and serves as an information hub for patients, staff, and external customers, while maintaining accurate records and attendance.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly, route to department or individual based on caller needs.
• Page employees, providers, rapid response teams, including during emergencies.
• Act as information hub by providing accurate assistance to patients, staff and external customers.
• Transfer calls to the proper extension for seamless communication.
• Coordinate emergency codes and disaster notifications for on-call staff.
• Screen and verify demographic information; organize paperwork accurately.
• Provide instructions to patients for accessing external operators for long-distance calls.
• Maintain detailed records of pages, notifications and calls.
• Perform other duties as assigned; maintain regular attendance.
• Comply with all policies and standards.

Skills

Switchboard operation

Verbal communication

Customer service

Calm under pressure

Attention to detail

Emergency communication

Education

High School Diploma

Tools

Telecommunications equipment

Job description

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Job Info

• Job Identification 166105
• Job Category Ancillary Services
• Posting Date 09/28/2026, 04:22 PM
• Degree Level High School Graduate
• Job Schedule Part time
• Job Shift Night
• Locations 2520 E Dupont Rd, Fort Wayne, IN, 46825, US