Healthcare Switchboard & Dispatch Specialist

Lutheran Health Network; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Lutheran Health Network is seeking a Switchboard Operator to manage a high-volume call center and paging operations onsite in Fort Wayne, IN. The role requires courteous communication and precise handling of information to support patients, staff, and providers.

You will quickly route calls, assist with emergency communications, and maintain accurate records while upholding hospital policies and professional standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to appropriate department or individual.
• Page employees, providers, and on-call staff during emergencies or critical events.
• Provide accurate information to patients, staff, and external customers.
• Transfer calls to correct extensions to ensure smooth communication.
• Coordinate emergency codes and disaster notifications for on-call personnel.
• Verify demographic information and maintain accurate documentation as required.
• Instruct patients on accessing external operators for long-distance calls.

Skills

Verbal communication

Customer service

Emergency comms

Attention to detail

Phone etiquette

Tools

Switchboard equipment

Job description

Lutheran Health Network is seeking a Switchboard Operator to manage a high-volume call center and paging operations onsite in Fort Wayne, IN. The role requires courteous communication and precise handling of information to support patients, staff, and providers.

You will quickly route calls, assist with emergency communications, and maintain accurate records while upholding hospital policies and professional standards.