Weekend Patient Access Advocate — Front Desk Specialist

Beth-Israel-Lahey-Health; Peabody (MA); On-site; USD 29,000 - 39,000; Part time

Job summary

Beth Israel Lahey Health in Peabody, MA seeks a Part-time Patient Access Representative to ensure efficient registration and a welcoming patient experience. The role supports scheduling, insurance verification, and financial counseling across the system with extensive training and EHR use.

The ideal candidate will have 1–3 years in a fast-paced setting, strong typing skills, and familiarity with medical terminology. Bilingual abilities and customer service experience are a plus.

Qualifications

• High school diploma or equivalent required; an associate degree is preferred.
• 1–3 years in a fast-paced environment; familiarity with medical terminology helps.
• Experience with EHR systems and basic Microsoft Office tools a plus.

Responsibilities

• Register patients and collect accurate demographic and financial data.
• Process co-pays, insurance details, and scheduling with attention to privacy.
• Answer questions, refer to appropriate departments, and maintain a welcoming, safe environment.

Skills

Fast-paced multitasking

Typing 40+wpm

Bilingual (English/Spanish)

Medical terminology

Call center experience

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR software

Job description

Beth Israel Lahey Health in Peabody, MA seeks a Part-time Patient Access Representative to ensure efficient registration and a welcoming patient experience. The role supports scheduling, insurance verification, and financial counseling across the system with extensive training and EHR use.

The ideal candidate will have 1–3 years in a fast-paced setting, strong typing skills, and familiarity with medical terminology. Bilingual abilities and customer service experience are a plus.