Weekend-Only Alterations CSR — Get Paid Early & Perks

David's Bridal; Novi (MI); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After 1)

Vision Care

401K Program

Discounts for Home and Auto Insurance

Discounts for Mobile

Legal Benefits (MetLife Hyatt Legal)

Pet Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to welcome customers, manage appointments and assist with alterations. You will use the POS system, promote services, and maintain store standards while delivering a five-star experience.

This role requires strong customer service, basic sewing knowledge, and at least 1–2 years in apparel retail. Part-time hours and benefits accompany this position.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with computerized POS system.

Responsibilities

• Welcome customers with genuine enthusiasm over phone, chats and in person, adapting style to suit customers by problem solving and strong phone skills.
• Manage customer flow using systems to deliver a five-star customer experience.
• Meet service vows including Prepare, Welcome, Meet Needs & Be There for all customers and complete operational checklists.
• Provide an exceptional service experience to multiple customers and collaborate with leadership to resolve issues.
• Explain how alterations can enhance the dress for events and promote alterations services.
• Maintain store standards and assist with checkout processes to ensure a flawless shopping experience.
• Escort alterations customers to appointments and ensure timely pickups.

Skills

Customer service

Phone skills

Retail experience

Education

High school diploma or equivalent

Tools

POS system

Alterations knowledge

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to welcome customers, manage appointments and assist with alterations. You will use the POS system, promote services, and maintain store standards while delivering a five-star experience.

This role requires strong customer service, basic sewing knowledge, and at least 1–2 years in apparel retail. Part-time hours and benefits accompany this position.