Weekend Alterations CSR — Five-Star Service & Get Paid Early

David's Bridal; Louisville (KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team bonus

Get Paid Early

Employee discount

Vision care

401K

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative dedicated to delivering a five-star experience. The CSR welcomes customers, manages appointments, and coordinates alterations while maintaining store standards and delivering exceptional service.

The role emphasizes weekends with flexible weekday hours, strong team bonuses, and opportunities to earn early pay. Prior sewing experience and POS familiarity are advantageous.

Qualifications

• Welcomes customers with friendly enthusiasm over phone, chats and in person.
• Uses systems to manage the customer flow and deliver five-star service.
• Meets service vows and handles appointments and alterations coordination.
• Maintains store standards and promotes alterations services.

Responsibilities

• Welcome customers with genuine, friendly enthusiasm and resolve conflicts.
• Manage customer flow to deliver five-star service across channels.
• Schedule appointments and assist alterations process with customers.
• Maintain clean, organized alterations room and promotional readiness.
• Assist with purchases and accurate point-of-sale transactions.

Skills

Excellent customer service

Problem solving

Phone and in-person communication

Organizational skills

Education

High school diploma or equivalent degree

1-2 years prior retail experience in an apparel or specialty store

Prior sewing experience is helpful

Prior experience with computerized POS

Tools

POS terminals

Scheduling/appointment systems

Job description

David’s Bridal is seeking an Alterations Customer Service Representative dedicated to delivering a five-star experience. The CSR welcomes customers, manages appointments, and coordinates alterations while maintaining store standards and delivering exceptional service.

The role emphasizes weekends with flexible weekday hours, strong team bonuses, and opportunities to earn early pay. Prior sewing experience and POS familiarity are advantageous.