Weekend Morning Front Desk Pro - Guest Services

Country Inn & Suites by Radisson, Bentonville South; Rogers (AR); Sur place; USD 25 000 - 34 000; Plein temps

Résumé du poste

Country Inn & Suites by Radisson, Bentonville South is seeking a Guest Service Representative to join our front desk team in Rogers, AR. You will handle check-ins/outs, reservations, and guest communications while maintaining a welcoming lobby environment.

The role requires strong customer service and communication skills, with prior PMS experience seen as a bonus. You will support team collaboration across shifts to ensure smooth operations.

Qualifications

• Experience in other hotels or a comparable service industry dealing with customers.
• Prior PMS system experience is a plus.

Responsabilités

• Check guests in and out with a cheerful, friendly manner and accurate processing.
• Operate the telephone switchboard professionally, take messages, and transfer calls.
• Observe safe cash handling; manage cash drawer and card transactions.
• Take and record advance reservations and confirm requests.
• Maintain a clean, organized lobby and front desk area; restock coffee and amenities.
• Ensure communication between guests, shifts, departments, and management.

Connaissances

Customer service

Communication

Team player

Outils

PMS system

Description du poste

Country Inn & Suites by Radisson, Bentonville South is seeking a Guest Service Representative to join our front desk team in Rogers, AR. You will handle check-ins/outs, reservations, and guest communications while maintaining a welcoming lobby environment.

The role requires strong customer service and communication skills, with prior PMS experience seen as a bonus. You will support team collaboration across shifts to ensure smooth operations.