Guest Services Pro — Fast-Paced Hotel Front Desk

Hospitality America; Bentonville (AR); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Benefits package

Employee hotel rates

Job summary

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative for a part-time role. Join a team that delivers exceptional guest experiences in a friendly, fast-paced hotel environment.

As a Guest Services Representative, you’ll handle guest requests with empathy, process payments, and keep reservations up to date while supporting other departments to ensure smooth operations.

Qualifications

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Skills

Customer service

Communication

Hospitality

Teamwork

Education

1 year hotel experience or related degree

Job description

Motto by Hilton Bentonville is seeking an energetic, outgoing Guest Services Representative for a part-time role. Join a team that delivers exceptional guest experiences in a friendly, fast-paced hotel environment.

As a Guest Services Representative, you’ll handle guest requests with empathy, process payments, and keep reservations up to date while supporting other departments to ensure smooth operations.