Guest Services Concierge - Front Desk

Residence Inn Tulsa South; Tulsa (OK); On-site; USD 29,000 - 36,000; Full time

Job summary

Residence Inn Tulsa South is seeking a Guest Services Representative to provide exceptional service, check guests in/out, handle reservations, and address guest needs.

The role requires friendly communication, multitasking in a fast-paced lobby, and basic computer skills; evenings, weekends, and holidays may be required. The environment is a professional hotel setting with standard front desk duties.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Previous experience in customer service, hospitality, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Must be able to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities.
• Handle guest check-outs, ensuring accurate billing and payment processing.
• Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues.
• Make, modify, and cancel guest reservations as needed.
• Provide concierge services, such as recommending local attractions, restaurants, and activities.
• Maintain a tidy and organized front desk area.
• Assist with luggage handling and other guest services as required.
• Uphold the hotel’s standards of quality and hospitality at all times.

Skills

Guest service

Communication

Multitasking

Basic computer skills

Reservation software

Education

High school diploma or equivalent

Hospitality training / some college

Tools

Hotel reservation software

Job description

Residence Inn Tulsa South is seeking a Guest Services Representative to provide exceptional service, check guests in/out, handle reservations, and address guest needs.

The role requires friendly communication, multitasking in a fast-paced lobby, and basic computer skills; evenings, weekends, and holidays may be required. The environment is a professional hotel setting with standard front desk duties.