Guest Experience Champion – Front Desk (Part-Time)

Hospitality America; Rogers (AR); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive wage

Top-notch training and growth

Nationwide employee rates

Employee discounts

Descripción de la vacante

Hotel Avail, A Tapestry Collection By Hilton in Rogers, Arkansas, seeks a friendly Guest Services Representative to check guests in/out, handle requests with empathy, and update reservations. The role is part-time and offers a dynamic team environment with a strong emphasis on guest satisfaction and smooth front desk operations.

The successful candidate will have customer service experience, solid communication skills, and the ability to work weekends.

Formación

• Preferred 1 year of customer service experience.
• Must have a minimum of 1 year in hotel experience or a related degree.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.
• Ability to work weekends, particularly Sundays preferred.

Responsabilidades

• Provide outstanding service while checking guests in and out.
• Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
• Process payments for guests and make necessary changes/updates to their accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate information about room availability and status.
• Maintain the front desk ensuring the area is clean, welcoming, and organized.

Conocimientos

Customer service

Verbal communication

Written communication

Weekend availability

Educación

1 year hotel experience or related degree

Descripción del empleo

Hotel Avail, A Tapestry Collection By Hilton in Rogers, Arkansas, seeks a friendly Guest Services Representative to check guests in/out, handle requests with empathy, and update reservations. The role is part-time and offers a dynamic team environment with a strong emphasis on guest satisfaction and smooth front desk operations.

The successful candidate will have customer service experience, solid communication skills, and the ability to work weekends.