Guest Services Lead: Front Desk & Guest Experience

Rogers Embassy Suites - Atrium Hospitality; Rogers (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth

401(k) plan with company match

Health coverage

PTO and vacation

DailyPay

Tuition reimbursement

Discounts on brands/services

Volunteer programs

Job summary

Rogers Embassy Suites, part of Atrium Hospitality, is seeking a full-time Front Desk Associate in Rogers, AR. You will manage check-ins/outs with warmth, support guests, and coach new team members to deliver exceptional experiences.

Be ready to resolve issues promptly, handle daily tasks, and maintain a welcoming lobby environment. Prior hospitality or leadership experience is preferred; high school diploma required.

Qualifications

• Customer service experience that keeps guests satisfied.
• Leadership experience in hospitality preferred.
• Tech-savvy with hotel systems and software.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Train and mentor new front desk team members.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby upkeep.

Skills

Customer service

Leadership

Hotel systems

Education

High school diploma

Tools

Front desk software

Job description

Rogers Embassy Suites, part of Atrium Hospitality, is seeking a full-time Front Desk Associate in Rogers, AR. You will manage check-ins/outs with warmth, support guests, and coach new team members to deliver exceptional experiences.

Be ready to resolve issues promptly, handle daily tasks, and maintain a welcoming lobby environment. Prior hospitality or leadership experience is preferred; high school diploma required.