Weekend Front Desk Supervisor: Guest Experience Lead

Tapestry Conshohocken; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Training and development opportunities

Job summary

Join Concord Hospitality as a Front Desk Supervisor in Cleveland, OH. In this full-time role, you will lead the front desk team in delivering exceptional guest service and ensuring a seamless arrival, stay, and departure experience.

Strong leadership skills and a commitment to guest service are essential to advancing in this fast-paced environment. Responsibilities include managing guest check-ins and check-outs, maintaining knowledge of hotel amenities, and ensuring cleanliness in the lobby.

Qualifications

• Hospitality or supervisory experience preferred.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, and amenities.
• Take reservations and manage room blocks and special requests.
• Monitor room availability and assist AGM/GM with yield management.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

Join Concord Hospitality as a Front Desk Supervisor in Cleveland, OH. In this full-time role, you will lead the front desk team in delivering exceptional guest service and ensuring a seamless arrival, stay, and departure experience.

Strong leadership skills and a commitment to guest service are essential to advancing in this fast-paced environment. Responsibilities include managing guest check-ins and check-outs, maintaining knowledge of hotel amenities, and ensuring cleanliness in the lobby.