Front Desk Supervisor — Guest Experience Leader

Hotel Equities; Cleveland (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Hourly rate

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Discounted room rates

Job summary

The Glidden House, Cleveland, OH is seeking a Front Desk Supervisor to oversee daily operations and deliver outstanding hospitality. You will lead the front desk team, greet guests, manage check-ins/check-outs, and ensure a warm, professional experience.

Applicants should have strong communication skills, experience in hotel front desk environments, and a track record of resolving guest concerns promptly. This on-site role offers competitive hourly pay and a chance to contribute to a historic

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Experience with major hotel brands' processes is a plus.
• Excellent communication and guest relations skills.

Responsibilities

• Supervise front desk operations to ensure high-quality service.
• Train, direct, and coach front desk staff to maintain a smooth operation.
• Greet and register guests; manage check-ins/check-outs and payments.
• Respond promptly to guest inquiries and resolve issues to maintain satisfaction.

Job description

The Glidden House, Cleveland, OH is seeking a Front Desk Supervisor to oversee daily operations and deliver outstanding hospitality. You will lead the front desk team, greet guests, manage check-ins/check-outs, and ensure a warm, professional experience.

Applicants should have strong communication skills, experience in hotel front desk environments, and a track record of resolving guest concerns promptly. This on-site role offers competitive hourly pay and a chance to contribute to a historic