PM Front Desk Supervisor. Weekends are a Must

HAM Cleveland; Cleveland (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Concord Hospitality in Cleveland, OH is seeking a Front Desk Supervisor to lead the front desk team, ensure guest satisfaction, and uphold brand standards across arrivals, stays, and departures. This full-time role requires strong leadership, excellent communication, and a proactive, guest-centered approach.

Weekend availability is a must, and many supervisors advance into Assistant General Manager roles. You will oversee check-in/out, manage reservations, and collaborate with hotel staff to

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Skills

Leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

PM Front Desk Supervisor. Weekends are a Must

• Front Office
• Full-Time
• Requisition #: PMFRO064028

Locations

Cleveland, OH 44114, USA

Description

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

• Provide the highest quality of service to guests at all times
• Check guests in and out efficiently and in a friendly manner
• Handle guest mail and messages with professionalism and accuracy
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies
• Take reservations and manage room blocks and special requests
• Monitor room availability and assist AGM/GM with yield management and restrictions
• Keep the lobby and desk area clean and presentable
• Maintain thorough knowledge of emergency and security procedures

Qualifications

• High school diploma or equivalent required; hospitality or supervisory experience preferred
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities