Guest Experience Supervisor — Front Desk

Hyatt Hotels Corporation; Jersey City (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Short/Long-term Disability

401K

Tuition Assistance

Discounted Lodging

Training & Development

Career Advancement

Job summary

Concord Hospitality is seeking front desk supervisors for flexible, open-availability roles at its properties. You will lead a team at the hub of guest interaction, ensuring service excellence while maintaining brand standards and Concord policies.

The role offers opportunities for advancement to higher leadership positions within a supportive culture. We emphasize guest satisfaction, teamwork, and professional development, with competitive wages and a robust benefits package for full-time

Qualifications

• Open availability (AM, PM, Overnight) required.
• Experience in front desk or hospitality environment preferred.
• Strong guest service and communication skills.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and assist with yield management as needed.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have knowledge of emergency and security procedures.

Job description

Concord Hospitality is seeking front desk supervisors for flexible, open-availability roles at its properties. You will lead a team at the hub of guest interaction, ensuring service excellence while maintaining brand standards and Concord policies.

The role offers opportunities for advancement to higher leadership positions within a supportive culture. We emphasize guest satisfaction, teamwork, and professional development, with competitive wages and a robust benefits package for full-time