Weekend Front Desk & Member Services Specialist

Planet Fitness; South Ogden (UT); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Black Card Membership

Health Insurance

401(k) Plan

Paid Time Off

Job summary

Planet Fitness in South Ogden, UT is seeking a Part Time Member Services Representative for weekend shifts. You will welcome members and guests, handle membership inquiries, process sign-ups and payments, and maintain a clean, welcoming club environment.

The role emphasizes friendly, professional interactions, adherence to club policies, and contributing to a positive member experience in a fast-paced fitness setting.

Qualifications

• Must be 18 years or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Communication

Professionalism

Reliability

On-site work

Education

High school diploma or equivalent

Tools

POS system

CPR/AED Certification

Tanning Certification

Job description

Planet Fitness in South Ogden, UT is seeking a Part Time Member Services Representative for weekend shifts. You will welcome members and guests, handle membership inquiries, process sign-ups and payments, and maintain a clean, welcoming club environment.

The role emphasizes friendly, professional interactions, adherence to club policies, and contributing to a positive member experience in a fast-paced fitness setting.