Weekend Front Desk & Guest Experience Lead

Hampton Inn Wilmington; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a vibrant and entrepreneurial team at a leading hotel where diversity and teamwork are celebrated. As a Guest Services Representative, you'll play a crucial role in creating memorable experiences for guests by delivering exceptional service and ensuring their needs are met. This position offers an exciting opportunity to engage with people from diverse backgrounds while working in a supportive environment that values hard work and community involvement. If you are passionate about hospitality and thrive in a dynamic setting, this role is perfect for you. Embrace the chance to grow and make a difference in your community!

Qualifications

• Must have effective communication skills and the ability to work well under pressure.
• Knowledge of hotel systems and a commitment to guest satisfaction are essential.

Responsibilities

• Deliver outstanding customer service and manage guest check-in/check-out processes.
• Perform clerical duties and maintain security of guests and hotel assets.

Skills

Customer Service

Communication Skills

Organizational Skills

Flexibility

Problem Solving

Education

High School Diploma or equivalent

Tools

PMS Reservation Systems

PBX Phone System

General Office Machines

Job description

Join a vibrant and entrepreneurial team at a leading hotel where diversity and teamwork are celebrated. As a Guest Services Representative, you'll play a crucial role in creating memorable experiences for guests by delivering exceptional service and ensuring their needs are met. This position offers an exciting opportunity to engage with people from diverse backgrounds while working in a supportive environment that values hard work and community involvement. If you are passionate about hospitality and thrive in a dynamic setting, this role is perfect for you. Embrace the chance to grow and make a difference in your community!