Guest Experience Specialist — Front Desk & Service

Holiday Inn Express Downtown MLK; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee Discounts

Health Insurance

Flexible Schedule

Paid Training

Community Involvement Opportunities

Job summary

Join a forward-thinking hotel that values diversity and teamwork! As a Guest Services Representative, you'll be the face of the hotel, ensuring every guest receives exceptional service from check-in to check-out. This role is perfect for those who thrive in a dynamic environment and are passionate about creating memorable experiences. You'll engage with guests, manage requests with urgency, and collaborate with a dedicated team to uphold the highest standards of service. If you're looking to grow in a supportive culture that encourages innovation and community involvement, this opportunity is for you!

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Knowledge of hotel systems and ability to handle guest requests.

Responsibilities

• Deliver outstanding customer service to guests throughout their stay.
• Perform clerical duties and assist teams as needed.

Skills

Customer Service

Communication Skills

Organizational Skills

Flexibility

Problem Solving

Knowledge of Hotel Systems

Teamwork

Education

High School Diploma

Tools

PBX Phone System

PMS Reservation Systems

General Office Machines

Job description

Join a forward-thinking hotel that values diversity and teamwork! As a Guest Services Representative, you'll be the face of the hotel, ensuring every guest receives exceptional service from check-in to check-out. This role is perfect for those who thrive in a dynamic environment and are passionate about creating memorable experiences. You'll engage with guests, manage requests with urgency, and collaborate with a dedicated team to uphold the highest standards of service. If you're looking to grow in a supportive culture that encourages innovation and community involvement, this opportunity is for you!