Guest Experience Specialist - Front Desk

Hampton Inn and Suites Chattanooga DT; Chattanooga (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible scheduling

Health benefits

Paid training

Community involvement opportunities

Job summary

Join a dynamic team at a leading hotel where your passion for service and commitment to excellence can shine. As a Guest Services Representative, you'll be at the forefront of creating memorable experiences for our guests. This role emphasizes teamwork, innovation, and community involvement, allowing you to engage with diverse guests and colleagues. You'll be responsible for ensuring smooth check-in/check-out processes, responding to guest inquiries, and maintaining high standards of service. This is an exciting opportunity to grow within a supportive environment that values your contributions and encourages personal development. If you're ready to make a difference in the hospitality industry, we want to hear from you!

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Knowledge of hotel systems and ability to work in a team environment.

Responsibilities

• Provide outstanding customer service and handle guest requests promptly.
• Perform clerical duties and assist with hotel operations as needed.
• Ensure security of guests and hotel assets while maintaining a clean workspace.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Flexibility

Knowledge of Hotel Systems

Teamwork

Education

High School Diploma or equivalent

Tools

PMS Reservation Systems

PBX Phone System

General Office Machines

Job description

Join a dynamic team at a leading hotel where your passion for service and commitment to excellence can shine. As a Guest Services Representative, you'll be at the forefront of creating memorable experiences for our guests. This role emphasizes teamwork, innovation, and community involvement, allowing you to engage with diverse guests and colleagues. You'll be responsible for ensuring smooth check-in/check-out processes, responding to guest inquiries, and maintaining high standards of service. This is an exciting opportunity to grow within a supportive environment that values your contributions and encourages personal development. If you're ready to make a difference in the hospitality industry, we want to hear from you!