Overnight Front Desk Concierge & Security

FirstService Residential; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in a full-time role. You will meet and greet residents, monitor access, and operate electronic security systems while maintaining daily logs and handling emergencies.

The position emphasizes strong customer service and clear communication in a fast-paced environment. The ideal candidate has 2–3 years of business experience, solid computer literacy, and the ability to multitask.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Multitasking

Emergency response

Access control

Education

High school diploma

Hospitality/business coursework

Tools

Information systems

Security systems

Job description

FirstService Residential is seeking a Front Desk Associate in a full-time role. You will meet and greet residents, monitor access, and operate electronic security systems while maintaining daily logs and handling emergencies.

The position emphasizes strong customer service and clear communication in a fast-paced environment. The ideal candidate has 2–3 years of business experience, solid computer literacy, and the ability to multitask.