Weekend Dispatcher - Real-Time Transit Operations

zTrip TN; Nashville (TN); Sur place; USD 21 000 - 34 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Medical, Dental, Vision, and Life 保险

Paid Time Off (PTO) and Paid Holidays

401(k) with Company Match

Career Growth Opportunities

Professional Development and Training

Stable, Team-Oriented Work Environment

Opportunity to Make a Direct Impact on

Daily Operations

Résumé du poste

zTrip is seeking a detail-oriented Dispatcher for the Weekend Shift in Nashville to coordinate service coverage, assist drivers, and keep operations running smoothly on Saturdays and Sundays. You\'ll monitor trips, adjust driver schedules, communicate with drivers and customers, and maintain dispatch records while supporting a fast-paced weekend operation.

Join a team that values reliability, accountability, and teamwork, with benefits including health insurance, PTO, a 401(k) plan, and

Qualifications

• Experience in dispatching, transportation, logistics, scheduling, customer service, or operations coordination preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to make sound decisions in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Experience with dispatching, scheduling, or fleet management software is a plus.
• Proficiency with basic computer applications and data entry.
• Valid driver's license required.

Responsabilités

• Dispatch and assign drivers to ensure efficient trip coverage and service availability.
• Monitor trip activity and transportation operations throughout the shift.
• Adjust driver assignments and schedules as service demands change.
• Identify and resolve service delays, coverage gaps, and operational challenges.
• Help maintain on-time service and maximize operational efficiency.
• Ensure seamless communication between drivers and operations teams.
• Serve as a primary point of contact for drivers during weekend operations.
• Provide trip details, route information, and schedule updates.
• Assist drivers with operational issues and trip-related questions.
• Communicate service changes and important operational updates.
• Support drivers in delivering safe, reliable, and efficient transportation services.
• Assist customers with transportation inquiries and trip-related concerns.
• Provide accurate updates regarding service status and scheduling.
• Resolve customer concerns professionally and efficiently.
• Coordinate solutions for service interruptions and scheduling changes.
• Help create a positive customer experience through responsive communication.
• Maintain accurate dispatch records, trip logs, and operational documentation.
• Complete data entry and administrative tasks as required.
• Assist with reporting and operational tracking.
• Ensure compliance with company policies and procedures.
• Support daily workflows that contribute to overall service success.
• Work closely with operations, customer support, and management teams.
• Share important service updates and operational information.
• Assist with process improvement initiatives and special projects.
• Foster a positive, professional, and team-focused work environment.

Connaissances

Dispatching experience

Communication skills

Organizational skills

Multitasking

Decision making

Problem solving

Fleet management software

Outils

Dispatch software

Description du poste

zTrip is seeking a detail-oriented Dispatcher for the Weekend Shift in Nashville to coordinate service coverage, assist drivers, and keep operations running smoothly on Saturdays and Sundays. You\'ll monitor trips, adjust driver schedules, communicate with drivers and customers, and maintain dispatch records while supporting a fast-paced weekend operation.

Join a team that values reliability, accountability, and teamwork, with benefits including health insurance, PTO, a 401(k) plan, and