Dispatcher

zTrip Indy; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO and Holidays

401(k) with Company Match

Career Advancement

Stable, Year-Round Employment

Team-Oriented Environment

Job summary

zTrip Indy is seeking a dependable Dispatcher to join our operations team in Indianapolis. You will coordinate trips, support drivers, and keep transportation moving by communicating with drivers, customers, and operations staff to ensure safe, reliable service.

The role offers full-time hours, schedule Monday–Friday, 8:00 AM–5:00 PM, with PTO, benefits, and opportunities for career advancement. Strong communication and organizational skills are essential.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Coordinate and assign trips to drivers to ensure efficient and timely service.
• Monitor active trips and provide real-time support throughout the day.
• Communicate trip details, schedule changes, and operational updates to drivers.
• Maintain constant communication with drivers regarding service needs and route adjustments.
• Assist drivers with resolving service-related issues and operational challenges.
• Ensure proper coverage and efficient trip distribution.
• Monitor transportation schedules and fleet activity to maintain service efficiency.
• Respond quickly to service disruptions, delays, and customer concerns.
• Coordinate schedule modifications and accommodate operational changes as needed.
• Work closely with customer service, operations, and management teams to ensure seamless service delivery.
• Support on-time performance and high service standards across all transportation operations.
• Serve as a primary point of contact for driver and operational communications.
• Provide professional and timely support to drivers and internal teams.
• Assist in resolving customer service issues by coordinating with the appropriate departments.
• Ensure accurate communication regarding trip status, delays, and service updates.
• Promote a positive and solution-oriented experience for both drivers and passengers.
• Maintain accurate dispatch logs, trip records, and operational documentation.
• Perform data entry and update information in company systems.
• Track driver activity, trip assignments, and operational metrics.
• Assist with preparing operational reports and performance summaries.
• Review schedules, identify discrepancies, and communicate concerns to management.
• Ensure records remain accurate, organized, and up to date.

Skills

Strong communication

Multitasking

Team-oriented

Problem-solving

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Dispatcher

Coordinate Trips. Support Drivers. Keep Transportation Moving.

zTrip, one of North America's leading transportation providers, is seeking a dependable, organized, and customer-focused Dispatcher to join our operations team. In this role, you will serve as a critical communication hub between drivers, customers, and operations personnel, ensuring transportation services run efficiently and passengers receive safe, reliable service.

If you enjoy problem-solving, multitasking, communicating with people, and working in a fast-paced environment, this is an excellent opportunity to build a rewarding career in transportation operations.

What We Offer as a Dispatcher:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO) and Holiday Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• Stable, Year-Round Employment
• Supportive and Team-Oriented Work Environment

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

What You'll Do as a Dispatcher:

Dispatch & Driver Coordination

• Coordinate and assign trips to drivers to ensure efficient and timely service.
• Monitor active trips and provide real-time support throughout the day.
• Communicate trip details, schedule changes, and operational updates to drivers.
• Maintain constant communication with drivers regarding service needs and route adjustments.
• Assist drivers with resolving service-related issues and operational challenges.
• Ensure proper coverage and efficient trip distribution.

Transportation Operations

• Monitor transportation schedules and fleet activity to maintain service efficiency.
• Respond quickly to service disruptions, delays, and customer concerns.
• Coordinate schedule modifications and accommodate operational changes as needed.
• Work closely with customer service, operations, and management teams to ensure seamless service delivery.
• Support on-time performance and high service standards across all transportation operations.

Customer & Driver Support

• Serve as a primary point of contact for driver and operational communications.
• Provide professional and timely support to drivers and internal teams.
• Assist in resolving customer service issues by coordinating with the appropriate departments.
• Ensure accurate communication regarding trip status, delays, and service updates.
• Promote a positive and solution-oriented experience for both drivers and passengers.

Administrative & Reporting Responsibilities

• Maintain accurate dispatch logs, trip records, and operational documentation.
• Perform data entry and update information in company systems.
• Track driver activity, trip assignments, and operational metrics.
• Assist with preparing operational reports and performance summaries.
• Review schedules, identify discrepancies, and communicate concerns to management.
• Ensure records remain accurate, organized, and up to date.

Qualifications for a Dispatcher:

• High School Diploma or GED required.
• Previous experience in dispatching, transportation, logistics, customer service, call center operations, or administrative support preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Basic computer skills, including Microsoft Office applications.
• High attention to detail and accuracy.
• Dependable, punctual, and team-oriented.

Why Join zTrip?

• Join one of North America's largest transportation providers.
• Play a vital role in daily transportation operations and customer service.
• Gain valuable experience in dispatching, logistics, and fleet management.
• Work alongside a supportive team dedicated to your success and development.
• Enjoy opportunities for professional growth and career advancement.
• Make a meaningful impact by helping drivers and passengers reach their destinations safely and efficiently.
• Be an essential part of keeping transportation services running smoothly throughout your community.