Dispatcher

zTrip; Indianapolis (IN); On-site; USD 22,000 - 28,000; Full time

Job summary

zTrip is seeking a Dispatcher in Indianapolis to help keep our transportation network moving. You will assign trips, monitor driver availability, and communicate with drivers, customers, and operations staff.

This role requires strong communication, multitasking, and problem-solving in a fast-paced environment. The position offers a standard Monday–Friday schedule with daytime hours and opportunities for professional growth.

Qualifications

• High School Diploma or GED.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Basic computer skills, including Microsoft Office.
• Reliable attendance and professional work ethic.

Responsibilities

• Assign trips and communicate trip details to drivers.
• Monitor driver availability and trip status throughout the day.
• Respond to schedule changes, delays, and service issues.
• Communicate with drivers, customers, and operations staff.
• Provide support to drivers during their shifts.
• Maintain accurate records of trips and dispatch activity.
• Assist with resolving operational challenges quickly and professionally.
• Help ensure customers receive timely and reliable transportation.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Problem solving

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Dispatcher

Help Keep Our Operations Running Smoothly

At zTrip, Dispatchers play an important role in connecting passengers with drivers and ensuring transportation services run efficiently. We're looking for an organized, dependable, and customer-focused individual to join our team as a Dispatcher.

If you enjoy problem-solving, communicating with people, and working in a fast-paced environment, this could be the perfect opportunity for you.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Growth Opportunities
• Ongoing Training
• Stable, Year-Round Employment

Schedule

Monday-Friday8:0 0 AM - 5:00 PM

Responsibilities of a Dispatcher:

• Assign trips and communicate trip details to drivers.
• Monitor driver availability and trip status throughout the day.
• Respond to schedule changes, delays, and service issues.
• Communicate with drivers, customers, and operations staff.
• Provide support to drivers during their shifts.
• Maintain accurate records of trips and dispatch activity.
• Assist with resolving operational challenges quickly and professionally.
• Help ensure customers receive timely and reliable transportation.

Qualifications of a Dispatcher:

Required

• High School Diploma or GED.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Basic computer skills, including Microsoft Office.
• Reliable attendance and professional work ethic.

Preferred

• Experience in dispatching, transportation, logistics, scheduling, or customer service.
• Familiarity with GPS, dispatch software, or transportation operations.

What Success Looks Like as a Dispatcher:

• Drivers receive accurate and timely trip assignments.
• Transportation services run efficiently and on schedule.
• Communication between drivers, customers, and staff remains smooth and professional.
• Operational issues are resolved quickly.
• Customers receive dependable service.

Why Join zTrip?

As a Dispatcher, you'll be a key part of the team that keeps our transportation network running efficiently. Your work will directly support drivers, improve customer service, and help keep our communities moving.