Dispatcher

zTrip DFW; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off (PTO)

Holidays

401(k) with company match

Career growth opportunities

Job summary

zTrip is seeking a dependable Dispatcher to coordinate driver assignments and monitor daily transportation operations, ensuring reliable service and an exceptional customer experience.

Responsibilities include dispatching trips, communicating updates, and resolving issues in a fast-paced environment, while maintaining accurate trip records and collaborating with operations for optimal daily performance.

Qualifications

• Background in dispatching, transportation, or customer service.
• Strong organizational and multitasking skills.
• Ability to think quickly and make decisions in a fast-paced environment.
• Experience with dispatching or fleet management software is a plus.
• Valid driver’s license.

Responsibilities

• Dispatch and assign trips based on demand, driver availability, and schedules.
• Monitor active trips and service coverage; adjust for efficiency and on-time performance.
• Communicate trip details and updates to drivers promptly.
• Respond to inquiries with professional support and problem resolution.
• Track and document dispatch activities and communications.
• Collaborate with operations and customer service to optimize daily services.
• Manage service disruptions and help resolve transportation challenges.

Skills

Dispatching experience

Transportation / logistics

Customer service

GPS / fleet software

Attention to detail

Calm under pressure

Valid driver’s license

Tools

GPS tracking systems

Fleet management software

Job description

Dispatcher

zTrip — North America’s Largest Taxi Transportation Provider

zTrip is seeking a dependable and highly organized Dispatcher to support daily transportation operations. In this role, you will coordinate driver assignments, monitor service activity, and make real-time adjustments to ensure efficient and reliable transportation. As a key point of communication between drivers, customers, and operations teams, you will help maintain smooth service and deliver an exceptional customer experience.

What You’ll Do as a Dispatcher:

• Dispatch and assign trips based on customer demand, driver availability, and service schedules
• Monitor active trips and service coverage, making adjustments as needed to maximize efficiency and on-time performance
• Communicate trip details, service updates, and operational changes to drivers in a clear and timely manner
• Respond to customer and driver inquiries, providing professional support and problem resolution
• Track and document dispatch activities, trip information, and service-related communications
• Work closely with operations and customer service teams to optimize daily transportation services
• Manage service disruptions and help resolve transportation challenges as they arise

What You’ll Bring to the Role as a Dispatcher:

• Previous experience in dispatching, transportation, logistics, customer service, or a related field preferred
• Strong organizational, communication, and multitasking skills
• Ability to think quickly and make effective decisions in a fast-paced environment
• Experience with dispatching, scheduling, GPS, or fleet management software is a plus
• Strong attention to detail and commitment to customer service excellence
• Ability to remain calm and professional under pressure
• Valid driver's license

What We Offer as a Dispatcher:

• Competitive pay
• Medical, dental, vision, and life insurance
• Paid time off and paid holidays
• 401(k) with company match
• Opportunities for professional growth and career advancement

Join the Team Moving Cities Forward

At zTrip, our Dispatchers play a critical role in keeping transportation services running efficiently while ensuring an outstanding customer experience. If you enjoy problem-solving, coordinating operations, and working in a fast-paced team environment, we encourage you to become part of the team that keeps communities connected.