Dispatcher

zTrip; Kansas City (MO); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life

Paid Time Off

Paid Holidays

401(k) with Company Match

Career Advancement Opportunities

Ongoing Training and Development

Stable, Year-Round Employment

Supportive Team Environment

Job summary

zTrip is seeking a dependable Dispatcher in Kansas City, MO to coordinate daily transportation services, assign trips, and monitor driver activity. The role emphasizes clear communication, problem-solving, and staying organized in a fast-paced environment.

The dispatcher will support drivers with trip details, route guidance, and service changes while maintaining accurate records. A High School Diploma or GED is required, and the team culture is collaborative and hands-on.

Qualifications

• Must have strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment with composure.
• Strong attention to detail and reliable attendance.
• Basic computer proficiency, including Microsoft Office.

Responsibilities

• Assign trips and transportation requests to drivers.
• Monitor driver availability and service activity throughout the day.
• Coordinate schedule changes and service adjustments as needed.
• Maintain communication with drivers regarding assignments and updates.
• Provide driver support with trip information and route guidance.
• Document dispatch records and update company systems.

Skills

Communication

Customer service

Organizational skills

Multitasking

Attention to detail

Microsoft Office

Reliability

Education

High School Diploma or GED

Tools

GPS

Dispatch software

Fleet management systems

Job description

Dispatcher

Connect Drivers. Coordinate Service. Keep Operations Running.

At zTrip, our Dispatchers are the heartbeat of daily operations. They help coordinate drivers, manage incoming transportation requests, and ensure passengers receive safe, reliable, and on-time service.

We're looking for a dependable and organized Dispatcher who can think quickly, communicate effectively, and thrive in a fast-paced environment. If you enjoy multitasking, solving problems, and supporting drivers throughout the day, this could be the perfect opportunity for you.

Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Ongoing Training and Development
• Stable, Year-Round Employment
• Supportive Team Environment

Schedule

Monday-Friday8:00 AM - 5:00 PM

Position Overview

As a Dispatcher, you will coordinate daily transportation services by assigning trips, communicating with drivers, monitoring service activity, and helping resolve operational issues in real time. Your efforts will help ensure passengers receive reliable transportation while supporting drivers in the field.

The ideal candidate is organized, detail-oriented, and able to remain calm under pressure while managing multiple tasks simultaneously.

Key Responsibilities of a Dispatcher:

Dispatch Operations

• Assign trips and transportation requests to drivers.
• Monitor driver availability and service activity throughout the day.
• Coordinate schedule changes and service adjustments as needed.
• Ensure adequate coverage to meet customer demand.
• Maintain communication with drivers regarding assignments and updates.

Driver Support

• Serve as a primary point of contact for drivers during their shifts.
• Provide assistance with trip information, route guidance, and service changes.
• Help resolve operational issues and elevate concerns when necessary.
• Communicate important information clearly and efficiently.
• Support drivers in delivering safe and reliable service.

Service Coordination

• Monitor active trips and transportation schedules.
• Respond to delays, service interruptions, and scheduling conflicts.
• Help maintain on-time performance and service reliability.
• Work closely with operations teams to address customer and driver needs.
• Support daily service goals and operational standards.

Administrative Support

• Maintain accurate dispatch records and trip documentation.
• Update operational information in company systems.
• Assist with reports, data entry, and schedule tracking.
• Ensure records are complete, accurate, and up to date.

Qualifications of a Dispatcher:

Required

• High School Diploma or GED.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Basic computer proficiency, including Microsoft Office.
• Reliable attendance and professional work ethic.

Preferred

• Previous experience in dispatching, transportation, logistics, scheduling, or customer service.
• Experience working with GPS, dispatch software, or fleet management systems.
• Knowledge of transportation operations is a plus.

What Success Looks Like as a Dispatcher:

As a Dispatcher, you will:

• Keep drivers informed and supported throughout the day.
• Maintain efficient trip coverage and scheduling.
• Resolve operational challenges quickly and professionally.
• Support timely and reliable transportation service.
• Ensure accurate communication and documentation.
• Help create a positive experience for both drivers and passengers.

Why Join zTrip?

At zTrip, Dispatchers play a critical role in keeping our transportation network operating efficiently. Your ability to coordinate service, support drivers, and solve problems will directly impact customer satisfaction and operational success.

If you're looking for a rewarding opportunity where every day is different and your work truly makes a difference, we encourage you to apply.