Weekend Customer Service Representative | Friday - Monday 8pm to 7am

Circle Logistics Inc.; Indiana; Sur place; USD 47 000 - 53 000; Plein temps

Résumé du poste

Circle Logistics Inc. is seeking a Weekend Customer Service Representative to act as the primary contact for customers handling shipment activity.

You will provide real-time status updates, resolve issues, and maintain proactive communication with customers, carriers and internal teams from Friday through Monday nights. The first 2-3 weeks are training on a Monday-Friday 8am-5pm, followed by a Friday-Sunday plus Monday, 8pm-7am schedule.

Qualifications

• Proven ability to communicate clearly with customers, carriers and internal teams.
• Demonstrated problem-solving skills in a fast-paced logistics environment.
• Ability to multitask and prioritize shipments and inquiries.
• High attention to detail with a sense of urgency for updates.

Responsabilités

• Serve as the main point of contact for customers regarding shipments.
• Provide accurate and timely updates on load status.
• Monitor shipments from pickup through delivery to ensure on-time performance.
• Communicate proactively with customers, carriers, and internal teams.
• Resolve service issues quickly and professionally.
• Maintain and update shipment information within internal systems.
• Ensure a consistently high level of customer satisfaction.

Connaissances

Strong communication

Problem-solving

Multitasking

Attention to detail

Team-oriented

Track and Trace

Description du poste

Weekend Customer Service Representative | Friday - Monday 8pm to 7am

• Full-time
• Compensation: USD 47,000 - USD 53,000 - yearly

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

We are seeking a detail-oriented and proactive Customer Operations Representative to serve as the primary point of contact for customers regarding shipment activity. This role plays a critical part in ensuring a seamless transportation experience by providing real-time updates, resolving issues, and maintaining strong communication across all parties involved.

The first 2-3 weeks will be standard Monday - Friday 8am to 5pm for training. Once training is complete, the schedule will be Friday, Saturday, Sunday + Monday, 8pm to 7am

Key Responsibilities

• Serve as the main point of contact for customers regarding shipments
• Provide accurate and timely updates on load status
• Monitor shipments from pickup through delivery to ensure on-time performance
• Communicate proactively with customers, carriers, and internal teams
• Resolve service issues quickly and professionally
• Maintain and update shipment information within internal systems
• Ensure a consistently high level of customer satisfaction

Key Competencies

• Strong communication and problem-solving skills
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and sense of urgency
• Team-oriented mindset with a customer-first approach
• Track and Trace

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.