Customer Service Representative | Logistics Coordinator

SmartRecruiters, Inc.; Fort Wayne, Northern (IN, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Plan

Paid holidays and PTO

Job summary

Circle Logistics in Fort Wayne, IN is seeking a motivated Customer Service Representative and Entry-Level Logistics Coordinator to support day-to-day shipments, provide clear communication, and maintain accurate load documentation.

No logistics experience? You’ll receive hands-on training from day one. The role offers full-time hours, growth potential, and benefits. You’ll work in a fast-paced, team-focused environment with opportunities to advance within Circle Logistics.

Qualifications

• 1-3 years in customer service or logistics roles.
• Strong attention to detail and multitasking.
• Excellent written and verbal communication.

Responsibilities

• Enter new load orders into proprietary web-based software.
• Initiate check calls to track and trace drivers.
• Communicate with drivers to ensure accurate documentation.
• Monitor freight websites to confirm delivery times and notify customers of delays.
• Maintain paperwork for each shipment.
• Collaborate with Sales and Dispatch to resolve customer needs.

Skills

Customer service

Operations

Data entry

Call center

Dispatch

Logistics

Education

High school diploma or equivalent

Associate's degree

Tools

Google Drive

Microsoft Suite

Job description

Customer Service Representative | Logistics Coordinator

• Full-time

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Ready to Drive Your Career Forward? At Circle Logistics, we’re not just offering a job; we’re inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For:

We’re looking formotivated, goal-oriented, self-starterswho are:

• Professionals who want to launch their career in a new industry
• Detail-oriented and organized
• Strong communicators - both written and verbal
• Comfortable in a fast-paced, team-oriented environment
• Ready to make an impact and grow a career

If you’re someone withgrit, determination, and a desire to win, you’ll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate "check calls" to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

No logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.

Skills/Abilities:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
Excellent teamwork skills

Education and Experience:

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All your information will be kept confidential according to EEO guidelines.