Customer Service Representative | Entry-Level Logistics Coordinator

SmartRecruiters, Inc.; Fort Wayne, Northern (IN, KY); Hybrid; USD 40,116,000 - 57,308,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

401(k) Plan

Paid holidays and PTO

Job summary

Circle Logistics is seeking a motivated Customer Service Representative to support day-to-day shipments and provide clear, proactive communication across our operations team in Fort Wayne. This entry‑level role includes hands‑on training, full‑time hours, and a path for advancement in a fast‑moving 3PL environment, with a focus on accuracy, responsiveness, and teamwork.

You will enter load orders, check on driver progress, coordinate with Sales and Dispatch, and help ensure on‑time deliveries

Qualifications

• 1–3 years in customer service or logistics
• Strong attention to detail
• Ability to prioritize and multi-task
• Proficiency with Google Drive and MS Office
• Excellent written and verbal communication
• Excellent teamwork

Responsibilities

• Enter new load orders into our proprietary web-based software
• Initiate check calls to track and trace drivers
• Communicate with drivers to ensure accurate documentation
• Monitor freight online to ensure delivery times and notify customers of delays
• Maintain and collect proper paperwork for each shipment
• Collaborate with Sales and Dispatch to meet customer needs

Skills

Customer service

Data entry

Call center

Dispatch

Logistics

Attention to detail

Communication

Teamwork

Microsoft Office

Education

High school diploma

Associate's degree preferred

Call center experience bonus

Tools

Google Drive

Microsoft Office

Job description

Customer Service Representative | Entry-Level Logistics Coordinator

• Full-time

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, IN

Why Circle Logistics?

We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive

and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.

Who We Are:

Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we’ve evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!

What We’re Looking For:

We’re looking formotivated, goal-oriented, self-starterswho are:

• Professionals who want to launch their career in a new industry
• Detail-oriented and organized
• Strong communicators — both written and verbal
• Comfortable in a fast-paced, team-oriented environment
• Ready to make an impact and grow a career

If you’re someone withgrit, determination, and a desire to win, you’ll fit right in at Circle.

Overview:

As a Customer Service Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.

Responsibilities:

• Enter new load orders into our proprietary web-based software
• Initiate “check calls” to track and trace drivers on all pickups and deliveries
• Communicate internally with drivers to ensure accurate documentation
• Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
• Maintain and collect proper paperwork for each shipment
• Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues

No logistics experience? No problem! You’ll receive hands-on training from day one and all the tools you need to grow.

Skills/Abilities:

• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
• Must have strong attention to detail
• Ability to prioritize, balance, and organize information while completing multiple tasks.
• Above-average proficiency in Google Drive and Microsoft Suite
• Excellent written and verbal communication skills
• Excellent teamwork skills

Education and Experience:

• High school diploma or equivalent required
• Associate's degree preferred
• Call center experience is a bonus
• Full-time: 40 hours per week
• Room for advancement in a fast-growing company that promotes from within
• Paid holidays and paid time off
• Health, vision, and dental insurance benefits
• 401(k) Plan

All your information will be kept confidential according to EEO guidelines.