Weekend Customer Service Representative | Friday - Monday 8pm to 7am

Circle Logistics; New Whiteland (IN); On-site; USD 47,000 - 53,000; Full time

Job summary

Circle Logistics is seeking a Weekend Customer Service Representative to act as the primary point of contact for shipment activity. You will provide real-time updates, resolve issues, and maintain clear communication across customers, carriers, and internal teams.

The role requires proactive support, attention to detail, and a customer-first mindset. Training occurs the first 2-3 weeks, then a Friday–Monday night schedule will apply for ongoing operations.

Qualifications

• Excellent communication with customers and internal teams.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and troubleshooting skills.
• Detail-oriented with a sense of urgency and accountability.

Responsibilities

• Serve as the main point of contact for customers regarding shipments.
• Provide accurate and timely updates on load status.
• Monitor shipments from pickup through delivery to ensure on-time performance.
• Communicate proactively with customers, carriers, and internal teams.
• Resolve service issues quickly and professionally.
• Maintain and update shipment information within internal systems.
• Ensure a consistently high level of customer satisfaction.

Skills

Communication

Problem-solving

Multitasking

Attention to detail

Teamwork

Customer service

Job description

Weekend Customer Service Representative | Friday - Monday 8pm to 7am

• Full-time
• Compensation: USD 47,000 - USD 53,000 - yearly

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

We are seeking a detail-oriented and proactive Customer Operations Representative to serve as the primary point of contact for customers regarding shipment activity. This role plays a critical part in ensuring a seamless transportation experience by providing real-time updates, resolving issues, and maintaining strong communication across all parties involved.

The first 2-3 weeks will be standard Monday - Friday 8am to 5pm for training. Once training is complete, the schedule will be Friday, Saturday, Sunday + Monday, 8pm to 7am

Key Responsibilities

• Serve as the main point of contact for customers regarding shipments
• Provide accurate and timely updates on load status
• Monitor shipments from pickup through delivery to ensure on-time performance
• Communicate proactively with customers, carriers, and internal teams
• Resolve service issues quickly and professionally
• Maintain and update shipment information within internal systems
• Ensure a consistently high level of customer satisfaction

Key Competencies

• Strong communication and problem-solving skills
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and sense of urgency
• Team-oriented mindset with a customer-first approach
• Track and Trace

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.