Guest Experience Concierge

Planned Companies; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors in a San Francisco building. The role emphasizes creating personalized experiences and coordinating reservations, events and referrals for local activities.

The schedule runs Tue-Sat from 3:00 pm to 11:45 pm. The team supports mail and access control, with full-time benefits including healthcare and 401K match.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self‑assured and able to multitask with good time‑management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations at restaurants, hotels, entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment, dining, shopping, attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and manage keys and access cards.

Skills

Customer service

Communication

Multitasking

Time management

Physical strength

Job description

Planned Companies is hiring Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors in a San Francisco building. The role emphasizes creating personalized experiences and coordinating reservations, events and referrals for local activities.

The schedule runs Tue-Sat from 3:00 pm to 11:45 pm. The team supports mail and access control, with full-time benefits including healthcare and 401K match.