Front Desk Concierge — Guest Services Lead

plannedcompanies; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies is seeking motivated Front Desk Associates and Doormen in San Francisco to deliver welcoming service to tenants, guests and vendors. This role emphasizes friendly interactions, local knowledge, and reliable service in a high-visibility setting.

Responsibilities include greeting visitors, coordinating reservations and events, managing mail and access, and guiding guests to local amenities. Competitive hourly pay and full-time benefits are provided.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication skills

Computer skills

Local knowledge

Job description

Planned Companies is seeking motivated Front Desk Associates and Doormen in San Francisco to deliver welcoming service to tenants, guests and vendors. This role emphasizes friendly interactions, local knowledge, and reliable service in a high-visibility setting.

Responsibilities include greeting visitors, coordinating reservations and events, managing mail and access, and guiding guests to local amenities. Competitive hourly pay and full-time benefits are provided.