Front Desk Concierge & Guest Services — San Francisco

Planned Companies; San Francisco (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Planned Companies is seeking Front Desk Associates and Doormen for its Concierge team in San Francisco, CA. The role schedules and guides guests, vendors and tenants, and creates personalized experiences at the building entrance.

Responsibilities include welcoming visitors, coordinating reservations and events, managing mail and deliveries, and providing local recommendations while maintaining security and access controls. A warm, professional demeanor is essential.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer Service

Communication

Multitasking

Physical Fitness

Computer Skills

Local Attractions Knowledge

Job description

Planned Companies is seeking Front Desk Associates and Doormen for its Concierge team in San Francisco, CA. The role schedules and guides guests, vendors and tenants, and creates personalized experiences at the building entrance.

Responsibilities include welcoming visitors, coordinating reservations and events, managing mail and deliveries, and providing local recommendations while maintaining security and access controls. A warm, professional demeanor is essential.