Weekend Assistant Manager — Self-Storage Ops & Customer Service

Trojan Storage; Los Angeles (CA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Sick Time

Bonuses

Referral Program

Employee Assistance

Employee Discount Store

Work/Life Balance

Growth Opportunities

Mileage Reimbursement

Job summary

Trojan Storage, a leading self-storage operator with 40+ locations in the U.S., seeks a part-time Assistant Manager for weekend coverage. You will support day-to-day operations, rental and collection processes, and keep properties clean and welcoming.

Reporting to the District Manager, you will deliver excellent customer service, conduct site tours, promote services, and balance cash while following daily checklists. Weekend availability is required to work two days.

Qualifications

• Valid driver’s license, insurance, and working transportation required to travel between properties or conduct other work-related business.
• 1 year of experience in a customer facing role preferred.
• Ability to stand, sit, crawl, bend, climb, or balance on a ladder, and transport/lift/move up to 35 lbs.
• Weekend availability and ability to work independently.
• Office skills including organizational skills, writing, basic math, and computer skills.
• Excellent communication and interpersonal skills with great decision-making ability.
• Strong customer service skills with a passion for helping others.

Responsibilities

• Supports the properties sales goals by effectively promoting units and supplies, following up on leads, and garnering positive reviews.
• Guides customers through the rental process, including offering insurance, handling 3rd party products and services, and conducting site tours.
• Performs daily cleaning and maintenance tasks like sweeping, cleaning, dusting interior areas and maintaining curb appeal/exterior grounds keeping it free of debris.
• Balances cash drawers, handles cash and payments, facilitates daily and monthly checklists, lock checks, routinely conducts collection calls and unit inspections for market-readiness.
• Delivers excellent customer service through multi-channel communication to both internal and external customers while managing any customer complaints.
• Delivers bank deposits and mail daily and maintains inventory levels of supplies and maintenance equipment.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Writing

Basic math

Computer skills

Decision making

Job description

Trojan Storage, a leading self-storage operator with 40+ locations in the U.S., seeks a part-time Assistant Manager for weekend coverage. You will support day-to-day operations, rental and collection processes, and keep properties clean and welcoming.

Reporting to the District Manager, you will deliver excellent customer service, conduct site tours, promote services, and balance cash while following daily checklists. Weekend availability is required to work two days.