Part-Time Assistant Manager - Customer Ops & Growth

Urban Self Storage, Inc.; Ferndale (WA); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Paid sick leave

Mileage reimbursement

Education and training programs

Opportunities for growth and career/de

Life insurance policy

Branded apparel

Storage space

Job summary

Urban Self Storage, Inc. is hiring an enthusiastic Assistant Manager for a part-time role. The position includes a Sunday, Monday, and Tuesday schedule, averaging about 24 hours per week, with duties spanning store operations, customer service, and rental support.

You will assist the Store Manager, manage deposits, and help drive occupancy and service goals while maintaining the facility and ensuring safety and cleanliness.

Qualifications

• Positive energy with a customer-focused attitude.
• Strong attention to detail and problem-solving skills.
• Excellent communication and teamwork abilities.
• Ability to work weekends and occasional holidays.
• Proficiency with computers, mobile devices, Microsoft Office, Google Workspace.
• Accurate data entry and management of digital records.
• Valid driver’s license and reliable transportation.
• Prior customer service or retail experience preferred.
• Strong listening skills and ability to follow direction.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support the Store Manager in daily operations of the self-storage facility.
• Keep the property clean, safe and well-maintained with routine tasks.
• Organize and complete daily operational tasks.
• Handle customer accounts, including delinquency actions.
• Tour storage spaces and assist customers through the rental process.
• Manage daily deposits, cash counts and petty cash.
• Collaborate with team members and leadership.
• Support occupancy, rental and customer service goals.
• Deliver exceptional customer service via in-person, phone and email.
• Conduct regular property walks and security checks.

Skills

Customer service

Communication

Teamwork

Weekend availability

MS Office

Google Workspace

Data entry

Driver's license

Tools

Property management software

Job description

Urban Self Storage, Inc. is hiring an enthusiastic Assistant Manager for a part-time role. The position includes a Sunday, Monday, and Tuesday schedule, averaging about 24 hours per week, with duties spanning store operations, customer service, and rental support.

You will assist the Store Manager, manage deposits, and help drive occupancy and service goals while maintaining the facility and ensuring safety and cleanliness.