Weekend Alterations CSR — Five-Star Service

David's Bridal; Charlotte (NC); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Get Paid Early

Team Member Discount

Vision Care

401K Program

Discounts for Home and Auto Insurance

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to welcome customers, answer phones, schedule appointments and assist with alterations. The role emphasizes delivering a five-star customer experience in a busy retail setting and requires a high school diploma and some retail or sewing experience.

Part-time position with benefits including team bonuses, discounts and early pay options. Join a leading bridal retailer focused on diversity and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, adapting style to suit customers and solving problems.
• Use systems to manage customer flow to deliver five-star service.
• Meet all service vows and assist customers with alterations, appointments and pickups.
• Promote all alterations services and personalization options.
• Maintain store standards and ensure a flawless shopping experience.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

POS system experience

Tools

POS System

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to welcome customers, answer phones, schedule appointments and assist with alterations. The role emphasizes delivering a five-star customer experience in a busy retail setting and requires a high school diploma and some retail or sewing experience.

Part-time position with benefits including team bonuses, discounts and early pay options. Join a leading bridal retailer focused on diversity and customer satisfaction.