Alterations CSR — Weekend Role with Five-Star Service

David's Bridal; Fairview Heights (IL); Hybrid; USD 1,653,000 - 2,204,000; Part time

Benefits offered by this job

Dayforce Wallet – Get Paid Early

Generous team member discount

Vision care

Supplemental insurances

401K program

Discounts on home/auto/mobile

MetLife legal plans

Pet insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a superior A+ customer experience in the Alterations department. You will greet customers, schedule appointments, answer phones, and assist with pressing garments while maintaining store standards.

The role emphasizes five-star service, problem solving, and collaboration with the Alterations Manager to address issues and ensure timely pickups. Part-time benefits and team bonuses are highlighted.

Qualifications

• Welcomes customers with friendly enthusiasm and resolves conflicts over the phone, chat, and in person.
• Uses systems to manage customer flow and deliver five-star service.
• Meets service vows: Prepare, Welcome, Meet Needs & Be There for all customers.

Responsibilities

• Welcome customers and resolve issues with excellent phone skills.
• Manage customer flow to ensure five-star service.
• Promote alterations services and ensure flawless store presentation.

Skills

Customer service

Phone etiquette

Problem solving

Communication

Education

High school diploma

Retail experience (1–2 years)

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a superior A+ customer experience in the Alterations department. You will greet customers, schedule appointments, answer phones, and assist with pressing garments while maintaining store standards.

The role emphasizes five-star service, problem solving, and collaboration with the Alterations Manager to address issues and ensure timely pickups. Part-time benefits and team bonuses are highlighted.