Alterations CSR - Weekend Service Pro

David's Bridal; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team Bonus

Dayforce Wallet

Team member discount

Vision Care

401K Program

Pet Insurance

Job summary

David’s Bridal is hiring an Alterations Customer Service Representative to ensure an exceptional customer experience in the alterations department. You will welcome customers, set appointments, answer phones, press garments, and prepare items for pickup while aligning with store standards and service vows.

The role reports to the Store Manager and involves assisting customers, coordinating with the Alterations team, and supporting inventory and checkout processes as needed.

Qualifications

• High school diploma or equivalent; basic sewing experience helpful.
• Retail experience in apparel or specialty store preferred.
• Experience with computerized POS systems is a plus.

Responsibilities

• Welcome customers with friendly enthusiasm in person, on phone or chat.
• Manage customer flow to deliver a five-star experience.
• Promote alterations services and personalization options.
• Press, steam, and prepare garments for pickup and delivery.
• Maintain store standards and assist with inventory and checkout.

Skills

Customer service

Communication skills

Conflict resolution

Multitasking

Education

High school diploma or equivalent degree

1-2 years retail experience in apparel

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is hiring an Alterations Customer Service Representative to ensure an exceptional customer experience in the alterations department. You will welcome customers, set appointments, answer phones, press garments, and prepare items for pickup while aligning with store standards and service vows.

The role reports to the Store Manager and involves assisting customers, coordinating with the Alterations team, and supporting inventory and checkout processes as needed.