Weekday Member Experience Specialist

One World Fitness PFF, LLC; Chula Vista (CA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Note: none specified

Job summary

One World Fitness (Planet Fitness) is hiring a friendly Member Services Representative in California to greet members, manage front desk tasks, and promote memberships in a welcoming, high-energy club environment. You will lead member tours, support enrollment, assist app usage, and address inquiries while upholding a Judgment Free Zone culture and contributing to a positive community presence.

The role emphasizes guest service, teamwork, reliability, and a passion for fitness, with

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone
• Always smile and be courteous.
• Taking prospects on tours
• Handle all front desk related activities including: check-ins, phone inquiries, and member sign-ups.
• Promote tanning lotions and Memberships.
• Create connections with the community!
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Complete assigned cleaning areas.

Skills

Customer service

Sales experience

Communication skills

Computer literacy

Punctuality

Team player

CPR/First Aid

Diplomacy

Active listening

Education

High School diploma/GED

Job description

One World Fitness (Planet Fitness) is hiring a friendly Member Services Representative in California to greet members, manage front desk tasks, and promote memberships in a welcoming, high-energy club environment. You will lead member tours, support enrollment, assist app usage, and address inquiries while upholding a Judgment Free Zone culture and contributing to a positive community presence.

The role emphasizes guest service, teamwork, reliability, and a passion for fitness, with