Front Desk & Membership Experience Specialist

pfcareers; La Mesa (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Planet Fitness is seeking a Member Services Representative to join our team. You will greet members, manage front desk tasks, and guide prospects through club tours while upholding the Judgement Free Zone philosophy.

You’ll be part of a fast-growing fitness brand focused on delivering an affordable, high-end experience and building community connections. This role emphasizes service, teamwork, and career development in a supportive environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Experience in sales.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone.
• Always smile and be courteous.
• Taking prospects on tours.
• Handle all front desk related activities including: Answer phones, Check members into the system, New member sign-up, Take tours, Help members download PF Mobile App.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Complete assigned cleaning areas.
• Promotes sales of tanning lotions and memberships.
• Create connections with the community!

Skills

Customer service

Sales experience

Basic computer skills

Punctuality

Communication skills

Empathy & problem-solving

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to join our team. You will greet members, manage front desk tasks, and guide prospects through club tours while upholding the Judgement Free Zone philosophy.

You’ll be part of a fast-growing fitness brand focused on delivering an affordable, high-end experience and building community connections. This role emphasizes service, teamwork, and career development in a supportive environment.