Member Services Pro: Growth, Perks & Impact

One World Fitness PFF, LLC; Poway (CA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

One World Fitness (Planet Fitness) is seeking a Member Services Representative to create an exceptional member experience at our Poway club. In this role you will greet guests, assist with sign-ups, tours, and front desk tasks while upholding the Judgement Free Zone culture.

You will rely on your customer service background, sales ability, and positive attitude to engage members, answer questions, and promote memberships and tanning products.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR

Responsibilities

• Greet members and guests to provide an exceptional experience.
• Enforcing the Judgement Free zone.
• Always smile and be courteous.
• Taking prospects on tours.
• Front desk activities: answer phones, check in, new member sign-up, tours, help members download PF Mobile App.
• Facilitate updates to member accounts.
• Respond to questions and escalate as needed.
• Complete assigned cleaning areas.
• Promotes sales of memberships and tanning lotions.
• Create connections with the community!

Skills

Customer service

Sales experience

Positive attitude

Punctuality & reliability

Active listening & empathy

Diplomacy

Education

High School diploma/GED

Job description

One World Fitness (Planet Fitness) is seeking a Member Services Representative to create an exceptional member experience at our Poway club. In this role you will greet guests, assist with sign-ups, tours, and front desk tasks while upholding the Judgement Free Zone culture.

You will rely on your customer service background, sales ability, and positive attitude to engage members, answer questions, and promote memberships and tanning products.