Wearables Product Support Specialist (Tucson)

Garmin; Tucson (AZ); On-site; USD 40,000 - 56,000; Full time

Job summary

Garmin is seeking a full-time Product Support Specialist - Wearables in Tucson, AZ to assist customers with basic technical support for Garmin wearables. You will handle phone calls, emails, chats, and web posts, escalate issues when needed, document resolutions, and follow up as required.

The role emphasizes strong customer service, product knowledge, and collaborative work with Garmin associates to achieve goals while maintaining a professional demeanor.

Qualifications

• Demonstrated customer service expertise.
• Proficient verbal, written and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability.

Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone, email, chat, and social formats.
• Document work in an organized and timely manner and follow up on unresolved issues.
• Maintain professional interactions with customers and coworkers and stay current on policies and product offerings.
• Work a consistent schedule Mon–Fri 8:00am–5:00pm and collaborate with team members to meet goals.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Technical aptitude

Education

High School Diploma or GED

Job description

Garmin is seeking a full-time Product Support Specialist - Wearables in Tucson, AZ to assist customers with basic technical support for Garmin wearables. You will handle phone calls, emails, chats, and web posts, escalate issues when needed, document resolutions, and follow up as required.

The role emphasizes strong customer service, product knowledge, and collaborative work with Garmin associates to achieve goals while maintaining a professional demeanor.